I can't sign in to my account

First, check the basics

• Make sure you're using the parent email the account was created with, not a child's name or a typo'd address.
• Double-check for extra spaces or autocorrect changes in the email field.

Forgot your password?

Tap Forgot password on the sign-in screen and follow the reset link sent to your email. If the email doesn't arrive within a few minutes, check your spam folder before requesting another one.

Still can't get in?

Contact Support with the email address you believe the account uses — we can look up the account and help you regain access.