The app won't play audio — what to try first

If a song or story won't play, a few quick checks usually fix it.

Try these first

• Check your device's volume and mute switch — it's the single most common cause, especially on iPhone.
• Check your connection — if the episode isn't downloaded, it needs an internet connection to stream. Try switching between Wi-Fi and mobile data.
• Close and reopen the app — a quick restart clears up most one-off playback glitches.
• Check for an app update — an outdated version can occasionally have playback issues that are already fixed in the latest release.

Still no sound?

Try a different song or story — if only one specific episode is affected, it may need to be re-downloaded (see Downloaded content won't play offline). If nothing plays at all, contact Support with your device type and app version so we can dig in.