The app is running slowly or crashing

A slow or crashing app is almost always fixed by one of these steps, roughly in order of how often they work.

Try these first

• Force-close and reopen the app.
• Restart your device — this clears up more than people expect.
• Check for an app update in the App Store or Google Play — we ship fixes regularly.
• Check available storage — a nearly-full device can cause slowdowns across every app, not just Hallelu.
• Reinstall the app as a last resort — your account, child profiles and Faith Journey progress are all saved to your account, not your device, so nothing is lost.

If crashes continue after trying these, contact Support with your device model and app version so we can look into it directly.